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Question
Where can I learn more about the project?
Answer
— In our group Vkontakte and our Instagram
https://vk.com/skverna - Vkontakte
https://www.instagram.com/skverna/ - Instagram
Question
Is this not a scam?
Answer
— You can read reviews; follow the news in the group
https://vk.com/topic-107570645_40174362
Question
I can't choose the size!
Answer
https://skverna.store/sizes - here's a detailed description of the size of each of our products
Question
I still can't decide on the size!
Answer
— Write to us on the website (the operator's window is on the right bottom) or in a group. We'll help!
Question
When choosing a product, it is said to «pre-order». What does that mean?
Answer
— This means that when you make a purchase, you make an order for a product, and then it goes into production. The production time may vary depending on the complexity of the manufacture and are specified in the description of the product.
Question
Why wait so long?
Answer
— We are a workshop that makes every product to order. Everything is connected with the technology of production, cutting, painting, tailoring, sending.
Each product undergoes quality control, and has a unique design and texture.
Question
I made an order. What's next?
Answer
— You will receive an e-mail, specified when making a purchase, with instructions. Within the period specified under the product - you will receive a track code to track the package by «Russian Post».
You can do it here –«https://www.pochta.ru/tracking»
Question
I didn't get the track on time.
Answer
— Check that your mail is correct when making your order. It's where we send the track code. If the mail is correct, write to us and attach a screenshot of the payment.
Question
Why long answer?
Answer
— You will surely get an answer to your question. Be patient. We prepare the goods ourselves and answer your messages ourselves. The priority is always the manufacture of goods.
Question
I received a defective item or the wrong size. What I need to do?
Answer
— Each product is controlled by us at every stage of its production. Each product has a commercial appearance (unless otherwise stated in the description), and if you have a defective item, you need to take the following steps:

  1. Write to the operator on the site, mail, or group messages and do these actions:
  2. Attach a screenshot of the payment;
  3. Take photos of the product from all sides;
  4. Take a photo of the item - focusing on the spot you find defective;
In this case, we will solve the situation in your favor. If you ordered a thing not your size - be careful before the order. If you are unsure about the size - contact our support on the site or «Vkontakte»
Question
I bought it, but I changed my mind. I want the money back.
Answer
— By making an order on our website, you enter into an Offer agreement with us.
Think before ordering whether you really need it.
The refund is not made in this case, as all the proceeds from your order instantly go into the circulation of production.
Question
It's great! How can I support the project?
Answer
— Leave feedback, write comments, send us your photos in our products. Subscribe to our social networks and recommend us to friends.
Every contribution you make to «Skverna» is priceless.
Thanks to this, our desire to create grows.